Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Estimated Delivery Times We ship worldwide from our fulfillment center. Estimated delivery times are as follows:
- United States & Canada: 8–15 business days
- United Kingdom & Europe: 10–18 business days
- Australia & New Zealand: 10–18 business days
- Rest of World: 12–25 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Costs
- Orders over $150 USD: FREE shipping — we cover all shipping costs
- Orders under $150 USD: shipping fee applies and will be calculated at checkout
Order Tracking Once your order ships, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update after shipment.
Customs & Import Duties 🎉 All orders ship duty-free. We cover all customs duties, taxes, and import fees on your behalf — what you see at checkout is exactly what you pay. No hidden charges, no surprise fees upon delivery.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at [your email] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Contact Us For any shipping inquiries, please reach out to our support team at [your email] and we will respond within 24 hours.